Terms of Purchase:
1) Forms of payment :
Shopping in our store is very simple, you just have to choose the items you are interested in, add them to the shopping cart, and process the order using your preferred form of payment.
- Paypal: through the secure PayPal server
- Credit card: through the Bankinter's secure virtual POS (point of terminal service), with this system your card data is entered directly on the bank's website, so Petite Marmotte does not transmit that data or keep it on its servers.
- Bank transfer: you will receive an email confirming your request. This email contains the amount and order number that you will have to include as the concept of the transfer. Once the transfer is received, we will process the shipment. Bank account: ES42 0128 0651 4101 0005 3786
2) Shipping Policy
- Basic shipping (Spanish Peninsula and Portugal), from 24 to 48 hours:
Orders less than €70: €4,95 + VAT
Orders over €70: Free
- Balearic Islands: €16
Canary Islands, Ceuta, and Melilla consult by email : email@example.com
- The premium delivery date is calculated with card payment, the premium delivery time for transfer will start counting once the payment is checked.
- The premium service does not cover the holidays at the destination.
- If the delivery by absence is not completed, we will inform you by email and re-arrange for another moment.
When delivering the package, if the recipient is not at home, an appointment will be re-arranged at no cost.
Once you make the purchase, you will receive an order confirmation email and another with a tracking number of the shipment.
The shipments are made from Monday to Friday except for holidays.
3) Changes and Returns
Our main goal is for you to like what you have bought and that it is just right for you, if not, you can change or return what you have purchased by following the next steps:
- Return Period: 10 calendar days from its delivery.
- Email us at firstname.lastname@example.org with the reason for the change or return. Please also provide us with the order number and pick-up address.
- We remind you that for any change and return the product must be in perfect condition with the original packaging and labels intact.
- In the days following the collection, we will check that the items are in perfect condition and you will receive an email. In the case of a return, you will receive the amount of your purchase discounting the shipping costs.
- If it is an exchange, the courier will deliver the new items at the time of collection
All prices include VAT of 21%