Terms of Purchase:

1) Forms of payment :

Shopping in our store is very simple, you just have to choose the items you are interested in, add them to the shopping cart, and process the order using your preferred form of payment.

-Paypal: through the secure PayPal server

-Credit card: through the Bankinter's secure virtual POS (point of terminal service), with this system your card data is entered directly on the bank's website, so Petite Marmotte does not transmit that data or keep it on its servers.

-Bank transfer: you will receive an email confirming your request. This email contains the amount and order number that you will have to include as the concept of the transfer. Once the transfer is received, we will process the shipment.  Bank account: ES42 0128 0651 4101 0005 3786

2) Shipping Policy

- Basic shipping (Spanish Peninsula and Portugal), from 1 to 3 days (from 4 to 5 working days in August):

Orders less than €85: €4,05 + VAT

Orders over €85: Free

- Balearic Islands: €16

Canary Islands, Ceuta, and Melilla consult by email : info@petitemarmotte.com

  • The delivery date of 1 to 3 days is for payments by card and paypal.
  • For payments by transfer, the order will be sent when we have received the payment.
  • The service does not include holidays at the destination.
  • For custom orders the delivery time is 7-10 days.

At the time of delivering the package, if the recipient was not at home, an appointment would be made again at no cost.

Once you make the purchase, you will receive an order confirmation email and another with a shipping tracking number.

Shipments are made from Monday to Friday except holidays.

3) Returns & Exchanges

If you are not satisfied with your purchase, you have 14 calendar days to make the return from the receipt of the order. It is very simple!
You just have to follow these steps:

  • icono sobre

    1. Send an email to Info@petitemarmotte.com

    Indicate the order number, the reference and the reason for the return.

  • icono camion

    2. Send the package

    Send the order to our warehouse. Calle iribar 2 C26 cp: 20018 San Sebastián (Guipuzcoa). The costs of sending the exchange or return are borne by the buyer (as indicated in Art 44 of Law 7/1996 of January 15 on Retail Trade Regulation).

  • icono devolucion

    3. receive the return

    We will verify that it is in good condition (with labels and original packaging) and we will proceed to refund the amount except for transport costs, if there have been any.

Changes

In case you want to have a change, write a mail to info@petitemarmotte.com with your order number, the product you want to change and the new product. Please, notice the product has to be in the same conditions as you received.

We will send to you the new order and pick up the product to change.

Change costs are:

  • - 6€ in Spanish Peninsula
  • - 15€ in Balears

The customer has to pay the change costs before we proceed to change.

Custom orders cannot be returned or exchanged.

4) Prices

All prices include VAT of 21%